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Privacy Policy & Terms and Conditions

Privacy Policy

Privacy Policy

1. Introduction

OneLOVE Psychiatry PLLC (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit information through online forms, or provide consent for SMS communications.

2. Types of Information Collected

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Appointment details or service-related inquiries

  • Information submitted through contact forms

  • Device or browser information collected through analytics tools

  • Information provided during SMS opt-in or verbal consent

3. Methods of Information Collection

We collect information through the following methods:

  • Information you provide directly through website forms

  • Information you provide verbally during consultations

  • SMS consent forms and opt-in submissions

  • Automated data collection through website analytics (such as cookies, IP address, and device type)

4. Purpose of Data Collection

We collect personal information to:

  • Schedule appointments and provide services

  • Send SMS reminders, updates, and important notifications

  • Respond to questions or support requests

  • Provide telehealth and psychiatric wellness services

  • Improve website functionality and user experience

  • Maintain internal administrative and compliance records

5. Data Security Measures

We use industry-standard administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse. These measures include secure systems, encrypted communications, restricted access, and regular monitoring.

6. Data Sharing

We do not sell or share your personal information with third parties for marketing or promotional purposes.

Required TCR Statement (must appear exactly):

“Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.”

We may share information only when necessary to:

  • Comply with legal or regulatory requirements

  • Work with trusted service providers who assist in delivering our services

  • Support essential operations such as scheduling, billing, and communications

7. User Rights

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your information when legally permitted

  • Withdraw SMS consent at any time by replying “STOP”

  • Request information about how your data is collected and used

To exercise these rights, please contact us:

📧 Email: contact@onelovepsychiatrypllc.com
📞 Phone: (781)819-0120

8. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

OneLOVE Psychiatry PLLC
📧 Email: contact@onelovepsychiatrypllc.com
📞 Phone: (781)819-0120
🌐 Website: https://onelovepsychiatrypllc.com/

Terms and Conditions

1. Acceptance of Terms

By using our website or services, you agree to these Terms and Conditions, including our policies related to SMS communications, privacy practices, and message disclosures.

2. SMS Consent Communication

Phone numbers collected for SMS communication are used only for:

  • Appointment reminders

  • Follow-up messages

  • Billing or account-related inquiries

  • Wellness updates or service-related information

Phone numbers are never sold or shared for marketing purposes.

3. Types of SMS Communications

If you consent to receive text messages, you may receive:

  • Appointment confirmations and reminders

  • Follow-up care messages

  • Billing notifications

  • Service or wellness updates

Example Message:
“Hello, this is a reminder of your upcoming appointment with OneLOVE Psychiatry PLLC. Reply STOP to opt out at any time.”

4. Message Frequency

Message frequency may vary based on your interaction with our services, but typically ranges from 2–3 messages per week.

5. Potential Fees

Standard message and data rates may apply depending on your mobile carrier and service plan.

6. Opt-In Methods

You may opt in to receive SMS messages by:

  • Submitting a consent form through our website

  • Providing verbal consent during consultation or appointment scheduling

7. Opt-Out Methods

You may opt out at any time by:

  • Replying “STOP” to any text message

  • Contacting us at contact@onelovepsychiatrypllc.com

  • Calling us at (781)819-0120

8. Help & Support

If you need assistance with SMS communications:

  • Reply “HELP” to any message

  • Email: contact@onelovepsychiatrypllc.com

  • Phone: (781)819-0120

9. Standard Messaging Disclosures

  • Message and data rates may apply

  • You may opt out at any time by texting “STOP”

  • Reply “HELP” for assistance

  • Message frequency may vary

Disclaimer

By providing your phone number to OneLOVE Psychiatry PLLC, you consent to receive text messages from us for purposes such as appointment reminders, updates, and support communications. Standard message and data rates may apply according to your carrier’s plan. Message frequency may vary based on the nature of communication. You can opt out at any time by replying “STOP.” For additional assistance, please contact our team.